Lagos State University has deployed an AI-powered Support Service to enhance its LASU Central Admission Clearance Application (LACACA) process, reinforcing the University’s commitment to making admission services more accessible, responsive, and efficient.
Deputy Registrar/Coordinator, Centre for Information and Public Relations of the university, Oluwayemisi Thomas-Onashile made this known in a statement
The new service according to the statement, provides applicants with clear guidance on routine LACACA-related enquiries, enabling them to navigate requirements confidently at every stage of the clearance process.
The university in the statement explained how the LACACA AI Support Service Works, saying the Service is available through the dedicated support number:
*0707 810 5804*
"Applicants can interact with the AI-powered service exclusively through text messages and screenshots. The service does not accept audio calls, voice recordings, or video calls"
The AI assistant is configured to provide information on key aspects of the LACACA process, including:• Admission clearance procedures and requirements, Required documentation, Payment-related enquiries, Clearance status, Matriculation number-related processes and Frequently asked questions"
"Applicants can also use the service to access step-by-step guidance, including the dos and don’ts of clearance, helping them avoid mistakes, misinformation, and unauthorised practices"
The university added that the service was
Designed to Know When to Escalate, saying the AI service complements, rather than replaces, official human support.
"It distinguishes between routine enquiries that can be resolved automatically and matters requiring record verification or an official decision. Where human intervention is is necessary, applicants are directed to the appropriate LACACA support personnel through official channels"
The service operates strictly within approved LACACA procedures and guidelines. Where sufficient information is unavailable, the AI assistant will refrain from speculation and direct applicants to official support channels.
The University's management said the
introduction of the LACACA AI Support Service demonstrates LASU’s commitment to applying Artificial Intelligence responsibly to improve service delivery, enhance the student experience, and make University processes more efficient.
"By deploying AI for routine enquiries, LASU ensures applicants can access relevant information and timely guidance, while matters requiring official verification remain under human oversight"
"Applicants are advised to use the dedicated LACACA AI Support Number strictly for LACACA-related enquiries and to rely only on official LASU and LACACA communication channels for clearance information", the statement concluded
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