Ogun State Water Corporation (OGSWC) has launched a strategic plan to enhance service delivery and operational efficiency to its customers, through advanced technology integration, beginning from next quarter, July, 2025
Special Adviser to the Governor on Sustainable Development Goals (SDGs) and Water Resources, Hon. Damilola Otubanjo during a media briefing at the Corporation’s Headquarters in Oke-Mosan, Abeokuta, unveiled several key initiatives that included, the installation of Smart Meters and Censors to detect faults and leakages in real-time, taking the customers from flat-rate billing to metered usage, and strengthening the Corporation's revenue collection systems.
“We are phasing out estimated billing and ensuring all new connections are on prepaid meters. This will help us build a more accurate customer database and significantly improve service delivery,” she stated.
Otubanjo noted that the deployment of smart technologies would reduce the Corporation’s dependence on manual reporting. “With Smart Meters and Censors, we can detect faults and leaks remotely, enabling quicker responses and minimising water loss,” she said.
To address inefficiencies in revenue collection, Otubanjo announced the introduction of seamless digital payment platforms. “Just as people recharge electricity from their homes, we want our customers to pay for water without needing any physical interaction with our staff,” she said, reaffirming the agency’s commitment to improving the ease of doing business in Ogun State.
As part of its modernisation agenda aligned with Sustainable Development Goal 6—clean water and sanitation—OGSWC would also launch a 24-hour Rapid Response Squad and introduce a toll-free customer service line to improve engagement, feedback, and transparency.
“These initiatives reflect the State government’s broader commitment to improving the quality of life for residents through sustainable water infrastructure and smart governance,” Otubanjo concluded.
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